Enfield Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Enfield Man and Van provides removal and related services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, company, partnership or other entity making the booking or on whose behalf the booking is made.
1.2 We, us or our means Enfield Man and Van, the service provider.
1.3 Services means any removal, man and van, transport, packing, loading, unloading, storage delivery, waste removal or related services provided by us.
1.4 Goods means the items, belongings, furniture, equipment or materials that we are required to move, carry, transport, store or otherwise handle as part of the Services.
1.5 Premises means any address or location from which or to which the Services are provided.
1.6 Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
2.1 We provide man and van and removal services to domestic and business clients, typically within Enfield and surrounding areas, as well as to and from other locations in the United Kingdom by prior arrangement.
2.2 The specific Services to be provided, including the date, time, number of staff, size of vehicle, and any additional services such as packing or furniture assembly, will be agreed during the booking process and confirmed in writing where applicable.
2.3 We reserve the right to refuse to carry any Goods which we consider to be hazardous, illegal, unsafe, inadequately packed, excessively heavy for safe handling, or outside the scope of our insurance or licensing.
3. Booking Process
3.1 Bookings may be made by the Client through our accepted booking channels. A booking is not confirmed until we have accepted your request and, where required, you have paid any applicable deposit.
3.2 When you request a booking, you must provide accurate information, including:
a the collection and delivery addresses
b access details at each Premises, including parking restrictions, stairs, lifts and distance from vehicle to door
c the approximate list, size and nature of Goods to be moved
d any special handling requirements, such as fragile or high value items
e your preferred date and time and any time restrictions.
3.3 Our quote or price estimate is based on the information you provide. If the information proves to be inaccurate or incomplete, we may adjust the price to reflect the actual work and time required.
3.4 You are responsible for ensuring that any necessary permissions, permits or authorisations are in place for access to Premises and for parking our vehicles, including any parking suspensions or visitor permits where required.
4. Quotes and Pricing
4.1 Prices may be provided as a fixed quote or as an hourly rate, depending on the nature and scope of the job. This will be made clear at the time of booking.
4.2 Fixed quotes are valid only for the period stated or, where no period is stated, for 14 days from the date of issue, provided that the information you give us remains accurate.
4.3 Hourly rate jobs are charged from the agreed start time or from arrival at the first Premises, whichever is earlier, until completion of the job or return to base where this has been agreed in advance.
4.4 Additional charges may apply for:
a waiting time caused by delayed access or keys not being available
b extra Goods not disclosed at the time of booking
c difficult access such as long carries, multiple flights of stairs or no lift
d out of hours work or work on weekends or public holidays
e congestion charges, tolls, parking fees and any fines incurred as a direct result of your instructions or omissions.
5. Payments
5.1 We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated to you during the booking process.
5.2 Unless otherwise agreed in writing, payment of any balance is due immediately on completion of the Services on the same day.
5.3 Payment methods will be confirmed during the booking process. You agree to ensure that sufficient funds are available to meet payments when due.
5.4 If payment is not received when due, we reserve the right to charge interest at the statutory rate and to recover any reasonable costs of collection, including legal fees.
5.5 We may, at our discretion, refuse to unload Goods or to continue with the Services if payment terms are not complied with, without prejudice to our other rights.
6. Cancellations and Amendments
6.1 If you need to cancel or amend a booking, you must notify us as soon as possible via our accepted communication channels.
6.2 We operate a cancellation policy as follows, unless otherwise agreed in writing:
a If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking at our discretion.
b If you cancel between 24 and 72 hours before the scheduled start time, we may retain all or part of the deposit to cover our costs.
c If you cancel less than 24 hours before the scheduled start time or on the day of the booking, you may be charged up to 100 percent of the agreed price.
6.3 If you significantly amend the job details, date or time, we may treat this as a cancellation and new booking, subject to availability and any applicable charges.
6.4 We will use reasonable endeavours to meet the agreed date and time, but all times are estimates. We are not liable for delays caused by traffic, weather, accidents, breakdowns, or circumstances beyond our reasonable control.
6.5 In the unlikely event that we have to cancel or rearrange your booking, we will notify you as soon as reasonably practicable and offer an alternative date or a refund of any deposit paid. Our liability in such circumstances will be limited to the amount you have paid for the affected Services.
7. Your Responsibilities
7.1 You are responsible for:
a ensuring that Goods are properly and securely packed, unless we have agreed to carry out packing
b disconnecting, defrosting and preparing appliances for transport
c securing or removing fixtures and fittings such as light fittings, curtains and blinds
d ensuring that fragile or high value items are clearly identified to our staff
e supervising the work or appointing a representative to do so, and checking the Premises at the end of the move.
7.2 You must provide safe and reasonable access at all Premises. If access is unsafe, obstructed or unsuitable for the size of our vehicle, we may refuse to proceed or may adjust the price to reflect any extra work or time required.
7.3 You must not ask our staff to lift items that are unsafe, excessively heavy or which they consider likely to cause damage to the item, Premises or themselves.
7.4 You are responsible for ensuring that nothing is left behind or taken away in error. We accept no liability for any loss arising from items left at Premises unless due to our proven negligence.
8. Excluded and Restricted Items
8.1 Unless we have agreed in writing, we do not carry or store:
a hazardous materials, including flammable, explosive, corrosive or toxic substances
b illegal goods or items of unlawful possession
c live animals or plants
d perishable foodstuffs requiring refrigeration
e cash, jewellery, watches, precious metals, stones, securities or similar high value items
f important documents such as passports, deeds, share certificates, bonds or similar.
8.2 If you submit such items without our knowledge and consent, we will have no liability for them and you will be responsible for any resulting loss, damage, or legal consequences.
9. Waste Regulations and Disposal
9.1 Where we provide waste removal or disposal as part of the Services, we will act in accordance with applicable UK waste regulations and duty of care requirements.
9.2 We will only remove waste or unwanted items that you expressly present for disposal. You must clearly separate waste items from items to be retained to avoid confusion.
9.3 We do not handle or dispose of hazardous waste, clinical waste, chemicals, asbestos, or any items requiring specialist treatment or licences. You must arrange for appropriate specialist contractors where required.
9.4 You confirm that any waste or unwanted items you ask us to remove belong to you or that you have full authority to dispose of them. You agree to indemnify us against any claim arising from the removal or disposal of items at your request.
9.5 Any waste transfer notes or documentation required by law will be completed in good faith based on the information you provide. You must not misrepresent the nature of waste or attempt to include prohibited items.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage is subject to the limitations and exclusions set out in this clause.
10.2 We are not liable for any loss or damage to Goods unless it is caused by our proven negligence or breach of contract while the Goods are in our care and control.
10.3 We are not liable for:
a pre existing damage, wear and tear or defects in Goods
b damage to Goods packed by you or a third party
c loss or damage arising from your failure to protect or secure fragile items, glass, or unboxed items
d cosmetic damage to furniture or items where protective wrapping was offered and declined
e loss or damage arising from dismantling or reassembly of furniture or appliances, unless due to our negligence.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of income, loss of business, or loss of opportunity, however arising.
10.5 Our total liability for any claim arising out of a single event or series of connected events shall not exceed the value of the Goods affected or the price paid for the Services, whichever is lower, unless otherwise required by law.
10.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
11. Claims and Complaints
11.1 If you believe that loss or damage has occurred, you must notify us as soon as reasonably possible and in any event within seven days of completion of the Services, providing full details of the alleged loss or damage.
11.2 You must give us a reasonable opportunity to inspect any alleged damage and to investigate the circumstances before any repair or disposal takes place, except where emergency action is reasonably required.
11.3 We will consider all complaints in good faith and respond within a reasonable period. Our decision will take into account the evidence available, the condition of Goods, and the terms of this Contract.
12. Insurance
12.1 We maintain insurance cover appropriate to our standard operations. Details of cover and any applicable limits or exclusions are available on request.
12.2 You are responsible for arranging any additional insurance you consider necessary to cover the full replacement value of your Goods or any special risks not covered by our standard insurance.
13. Force Majeure
13.1 We are not liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from events or circumstances beyond our reasonable control. These may include but are not limited to extreme weather, accidents, road closures, traffic congestion, strikes, civil disturbances, acts of terrorism, war, power failures, or failure of third party infrastructure.
13.2 If a force majeure event occurs, we will inform you as soon as reasonably practicable and will use reasonable efforts to resume the Services. We may need to rearrange or cancel the booking where performance becomes impossible or impractical.
14. Privacy and Data
14.1 We will collect and process personal information from you for the purpose of managing bookings, providing Services, handling payments, and meeting our legal obligations.
14.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
14.3 We may share limited information with third parties where necessary for the performance of the Contract, such as payment processors, insurers or subcontractors, or where required by law or regulation.
15. Termination
15.1 We may terminate the Contract or suspend the provision of Services immediately if:
a you fail to pay any amount due on time
b you are in material breach of these Terms and Conditions
c we reasonably believe that continuing the Services would pose a risk to health, safety, property or legal compliance.
15.2 Termination will not affect any rights or obligations that have accrued prior to termination, including our right to recover payment for Services already provided and costs reasonably incurred.
16. Assignment and Subcontracting
16.1 We may assign, transfer or subcontract all or part of our rights and obligations under the Contract, provided that this does not reduce the level of service you receive.
16.2 You may not transfer or assign your rights under the Contract without our prior written consent.
17. Severance
17.1 If any provision or part provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings.
19.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
By booking or using the Services of Enfield Man and Van you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
