Enfield Man and Van Privacy Policy
This Privacy Policy explains how Enfield Man and Van collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Enfield Man and Van customers and service users within our operating area, regardless of how you contact us or book our services.
We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. We only collect and process personal data where we have a clear lawful basis and we respect your rights regarding your information.
Who this Privacy Policy applies to
This Privacy Policy applies to individuals and businesses who use, or consider using, Enfield Man and Van services, including removals, man and van services, and any related enquiries. It covers information we collect directly from you, information provided on your behalf, and information generated during the provision of our services.
What personal data we collect
The type and amount of data we collect depends on how you interact with us and which services you use. We may collect and process the following categories of personal data:
Identity and contact details, such as your name, title, contact address, collection and delivery addresses, and preferred contact details.
Communication details, such as the content of your messages and enquiries, including any information you provide about your property, items to be moved, access instructions, or service preferences.
Booking and service information, such as service dates and times, locations, inventory details for moves, and any special requirements you tell us about.
Payment and transaction information, such as the amount charged, payment method type, and payment confirmations. We do not store full payment card details when processed through third party payment providers.
Technical and usage data, such as basic information about how you contacted us and limited device or browser data where this is necessary for the secure operation of our website or booking tools.
Feedback and reviews, including any opinions or comments you choose to provide about our services.
How we collect your data
We may collect your personal data in the following ways:
When you contact us directly by phone, online form, or other communication methods to request a quote, make a booking, or ask a question.
When you provide details during the process of arranging a move, including follow up communications to confirm or update arrangements.
When you pay for our services, including information received from our payment processing partners.
When you give feedback, leave a review, or participate in surveys about our services.
When third parties act on your behalf, for example a family member, landlord, or business representative who books our services for you.
Lawful bases for processing your data
Enfield Man and Van will only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract. We process your data where it is necessary to enter into and perform a contract with you, such as when providing quotes, confirming bookings, carrying out moves, issuing invoices, and communicating about your service.
Legal obligation. We may process data where we are required to do so by law, for example for tax, accounting, or other statutory record keeping requirements.
Legitimate interests. We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling enquiries and complaints, maintaining security, or keeping limited records of past jobs for reference and dispute resolution.
Consent. In some cases we may rely on your consent, for example where you ask us to keep your details on file for future services beyond our normal retention periods or where you choose to receive certain optional communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We may use your personal data for the following purposes:
To provide quotations, estimates, and information about our services at your request.
To set up, manage, and complete bookings for man and van and removal services, including communicating with you before, during, and after your move.
To take payment, issue receipts and invoices, and maintain accurate financial records.
To plan routes, staffing, and logistics for your move, including ensuring that any special instructions or access requirements are followed.
To respond to enquiries, feedback, or complaints and to resolve disputes.
To maintain and improve our services, including internal training and quality control.
To meet our legal and regulatory obligations, including record keeping and responding to lawful requests from authorities where required.
Data sharing and processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the operation of our services or to comply with the law. These third parties act either as independent controllers or as processors who process data on our behalf.
Service providers and processors. We may use third party companies to provide services such as payment processing, accounting support, cloud data storage, email or communication tools, and customer administration systems. Where they act as processors, they only process your data under our instructions and must keep it secure.
Professional advisers. We may share information with our accountants, legal advisers, or similar professionals when necessary for advice, audits, or the establishment, exercise, or defence of legal claims.
Authorities and regulators. Where required by law, we may share information with law enforcement, tax authorities, or regulatory bodies.
Other parties with your consent. In some cases, and only where you have clearly agreed, we may share information with third parties involved in your move or related services.
International transfers
Where any of our service providers or systems involve transfers of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your information in line with data protection law.
Data retention
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements.
In general, we will retain booking and transaction records for the period required by tax and accounting regulations. Enquiry information that does not lead to a booking may be held for a shorter period, sufficient for us to respond and to manage our business records.
When we no longer need your data, we will either delete it securely or anonymise it so that it can no longer be associated with you.
Your data protection rights
Under data protection law, you have several important rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, such as where the data is no longer needed for the original purpose and we have no legal obligation to retain it.
Object to processing that is based on our legitimate interests, where you believe your particular situation overrides those interests.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of your data or consider an objection.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used, and machine readable format where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process your data. Withdrawal of consent will not affect processing that has already taken place.
Keeping your data secure
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include limiting access to personal data to those personnel and processors who need it to carry out their duties and ensuring that they are subject to confidentiality obligations.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practice. Any updated version will apply to all existing and new customers and will take effect from the date it is made available.
