Enfield Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Enfield Man And Van provides removal, transport, loading, unloading, and associated moving services within the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, job sheet, or service confirmation supplied before the move. For the avoidance of doubt, references to the company, we, us, and our mean Enfield Man And Van, and references to you or the customer mean the person, business, or organisation receiving the service.

These terms apply to standard home moves, office moves, single-item transport, furniture collection, loading-only work, unloading-only work, and related man and van services. They are intended to be fair, transparent, and consistent with UK consumer and commercial law where applicable. If any part of a booking is arranged through a third party, the customer remains responsible for ensuring that all move details, access information, and special requirements are accurate and complete. A confirmed booking is an agreement for services on the terms stated here, subject to any clearly agreed written variations.

1. Booking process

A booking is normally made after the customer provides details of the items to be moved, collection and delivery addresses, access conditions, preferred dates, and any relevant timing constraints. We may provide an estimate or quotation based on the information supplied. Any estimate is given in good faith but may change if the actual service differs from the information provided. The customer must ensure that all information is accurate, including the number of items, weight, fragility, disassembly needs, parking restrictions, stairs, lifts, and any potential access issues.

Bookings are not confirmed until we have accepted the job and, where required, received any deposit or advance payment. We may decline a booking at our discretion where the work is unsafe, unlawful, beyond the scope of our vehicle capacity, or otherwise unsuitable. Where a time slot is agreed, we will aim to arrive within the stated window, but arrival times may be affected by traffic, weather, prior delays, road closures, or circumstances outside our control. Any move that requires additional labour, extra vehicle capacity, or more time than originally planned may be re-quoted before the work continues.

Customers must be ready for the agreed collection time and must ensure that someone authorised to release or receive goods is present if needed. If the property is inaccessible, the customer is unavailable, or the move cannot proceed because of inaccurate information, waiting charges, abortive visit charges, or rebooking fees may apply. We reserve the right to refuse to move items that are unsafe, unlawfully presented, inadequately packaged, or likely to cause damage to property or vehicle due to poor preparation. Any changes to the original booking should be notified as soon as possible and may affect the price, vehicle size, staffing, and schedule.

2. Payments and charges

Unless otherwise stated, prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes may be based on hourly rates, fixed prices, or a combination of both. The customer agrees to pay all charges relating to the agreed service, including labour, vehicle use, waiting time, parking, tolls, congestion-related costs, and any additional work requested on the day. If the scope of work changes materially, we may issue an updated price before proceeding. By accepting the service, the customer agrees that the final charge may differ from the original estimate where the actual work requires more time or resources.

Payments may be required in advance, on the day, or immediately upon completion, depending on the type of job and the terms agreed at booking. We may accept bank transfer, card payment, or other approved methods, but we are not obliged to accept cash or any particular payment type. Where a deposit is taken, it may be used to secure the vehicle, team, and date. Deposits are non-refundable except where required by law or where we cancel the service without cause. Late payments may result in additional administrative charges, interest, or recovery action permitted under UK law.

If the customer fails to pay on time, we may suspend further work, retain goods only to the extent allowed by law, or refer the debt for recovery. Any chargeback or payment dispute must be raised promptly and in good faith. The customer may not withhold payment because of a complaint unless a valid legal basis exists. All quoted prices assume normal working conditions; unusually heavy items, long carries, difficult access, waiting for keys, multiple drop-offs, or repeated loading cycles may create extra charges. Any discount or promotional offer applies only in accordance with its stated conditions and cannot be combined unless expressly agreed.

3. Cancellations and rescheduling

Customers may cancel or reschedule a booking by giving notice as early as possible. The amount refunded, if any, depends on the timing of the cancellation, the costs already incurred, and whether the booking was secured by a deposit or full prepayment. If cancellation occurs at short notice, we may retain all or part of the fee to cover loss of time, vehicle allocation, staff scheduling, and administrative costs, subject always to applicable consumer law. Where a job has already begun, charges will usually be payable for all work completed up to the point of cancellation.

We may cancel or reschedule a booking if circumstances beyond our control make it impossible, unsafe, or unlawful to perform the service, including severe weather, vehicle breakdown, staff illness, road incidents, or restrictions on access. In such cases, we will use reasonable efforts to rearrange the service or provide a refund for any part not delivered. We are not liable for indirect losses caused by cancellation, such as missed tenancy deadlines, storage costs, or business interruption, except where such liability cannot lawfully be excluded. Customers are encouraged to allow extra time for move day arrangements and to avoid committing to third-party deadlines that depend entirely on the transport service.

If a customer wishes to change the date, address, or service scope, we will try to accommodate the request, but changes are subject to availability and may incur revised charges. Repeated amendments may require a new quotation. If the customer is absent, unprepared, or unable to proceed at the agreed time, we may treat the booking as cancelled on arrival and charge accordingly. Any cancellation by the customer must be made in a manner that gives us a reasonable opportunity to reallocate resources and minimise avoidable loss.

4. Liability, risk, and insurance

We will take reasonable care when handling and transporting goods, but the customer remains responsible for ensuring that all items are suitably packed, labelled, and prepared for transit unless we have expressly agreed in writing to pack or prepare them. Fragile, high-value, antique, electrical, glass, and sentimental items may require special treatment, and the customer should notify us in advance. We may refuse to move items that are improperly packaged or pose an unreasonable risk. Unless otherwise agreed, the customer is responsible for disassembling and reassembling furniture, disconnecting appliances, and ensuring that items are ready to be loaded.

Our liability for loss or damage is limited to direct loss caused by our proven negligence and only to the extent permitted by law. We are not liable for pre-existing damage, wear and tear, concealed defects, manufacturer faults, inadequate packaging, inherent weakness, or damage caused by the customer’s instructions. We are also not responsible for damage arising from access limitations, items that cannot fit through doors or stairways when reasonable care has been taken, or loss caused by delays outside our control. The customer should inspect property and goods as soon as reasonably possible after delivery and raise any issue promptly.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where a claim is accepted, our responsibility will normally be limited to repair, replacement, or a reasonable financial settlement reflecting the direct loss suffered, subject to verification and any applicable insurance terms. Any claim must be supported by evidence, such as photographs, receipts, or independent reports where appropriate. We may require access to inspect the item, packaging, and circumstances before any resolution is made.

Customer responsibilities

The customer must:

• provide accurate move details and access information;
• ensure goods are ready for collection at the agreed time;
• remove cash, jewellery, personal documents, and valuables from items being moved;
• securely package breakable or delicate belongings;
• obtain any permits, permissions, or building approvals needed for loading or unloading;
• check that goods are insured to the level the customer considers appropriate.

We may decline to handle any item that is illegal, hazardous, excessively heavy beyond safe handling limits, or likely to damage the vehicle or surrounding property. Where a customer gives instructions that conflict with these terms, we may refuse to proceed until the issue is resolved.

5. Waste regulations and prohibited items

If the service includes disposal, clearance, or removal of unwanted items, the customer confirms that any waste presented for collection is lawful and accurately described. We operate in accordance with UK waste law and environmental rules, including requirements relating to duty of care, transport, transfer, and disposal at authorised facilities. Waste transfer notes or other records may be used where required. The customer must not present items that contain hazardous substances, clinical waste, asbestos, chemicals, gas cylinders, oils, paints, pressurised containers, or any other regulated waste unless we have agreed in writing that we are licensed and equipped to handle them.

The customer remains responsible for disclosing the nature of any waste before collection. Misdescribed waste may lead to refusal, additional charges, return costs, or reporting where required by law. If we discover hazardous or controlled waste that has not been declared, we may stop the job immediately. Any waste left with us becomes subject to lawful handling, sorting, carriage, and disposal only at approved sites. We do not permit fly-tipping, illegal dumping, or disposal contrary to environmental regulations. The customer agrees to indemnify us for losses, fines, penalties, or claims arising from inaccurate declarations or unlawful waste presentation, except where caused by our own breach.

6. Service standards and access conditions

We will carry out the service with reasonable skill and care, using suitably maintained vehicles and appropriate labour for the agreed task. The customer must ensure safe access to the property, including adequate parking or unloading space where possible. If parking charges, permit costs, or restricted access conditions apply, these may be added to the invoice. If the route, stairs, lift access, or doorway dimensions make the work substantially more difficult than expected, the price may need to be adjusted. The customer should notify us in advance of any large, awkward, or unusually heavy items so that the right equipment and team size can be arranged.

We are not responsible for delays caused by events outside our reasonable control, including traffic incidents, adverse weather, police directions, civil disturbances, power failures, or sudden access restrictions. Where the customer asks us to wait, queue, or return later the same day, waiting time may be charged. If the customer fails to provide access, keys, or required authorisation, we may be unable to complete the service and may charge for time and travel already spent. Any site rules imposed by landlords, building managers, concierge staff, or parking authorities must be followed by the customer, who remains responsible for obtaining the necessary permissions in advance.

We may use subcontractors or additional team members to deliver the service, provided the overall standard is maintained. Any subcontracted work remains subject to these terms unless otherwise agreed in writing. We may also record service details for internal administration, scheduling, invoicing, and dispute resolution. Personal data supplied during booking will be handled in line with applicable data protection law and used only for legitimate business purposes connected to the service.

7. Governing law and disputes

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If a dispute arises, both parties agree to first attempt to resolve the matter informally and in good faith before beginning formal proceedings. Nothing in this clause affects any statutory rights that cannot be waived by agreement. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.

By instructing Enfield Man And Van, the customer confirms that they have read, understood, and accepted these terms. These conditions apply from the moment a quotation is accepted or a booking is confirmed and remain in effect until the service has been completed and all sums due have been paid. We may update these terms from time to time to reflect legal, operational, or commercial changes, and the version applicable to a booking will be the version in force at the time the booking was made unless a later version is expressly agreed.